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Retail Store Policies

Information regarding shipping and return policies for our retail store

Shipping Policies

All purchases are shipped within 24 hours of ordering (excluding Saturday) via USPS. Purchases are delivered within 3-5 business days. If you have not received your order, please contact us.

The first chapter is always free, so you can use our online books until you receive your print copy.

Return Policy

100% returns permitted for textbooks up to 45 days from purchase

100% refunds permitted on All-Access Passes up to 10 days from purchase.

All Loose-Leaf texts cannot be returned if out of the original shrink-wrap.

Shipping costs are non-refundable.

All returns must be shipped at the customer's expense.

Books must be in new/saleable condition in their original shrinkwrap.

Each shipment must include a copy of the packing slip and prior return authorization.

Returns must be shipped via traceable means with the original invoice enclosed. If packing slip or proper documentation is not enclosed with your return, we will make efforts to locate your address so that we can return the product properly. Otherwise, we will have no obligation to refund or return the product.

You can expect a refund in the same form of payment originally used for purchase within 10-15 days of our receiving your returned product.

After return authorization is approved, please ship all returns to the address below.
XYZ Textbooks
Returns Department
1339 Marsh Street
San Luis Obispo, CA 93401