Frequently Asked Questions
Here are the most common questions customers ask.
Click a question below to view its answer.
An All-Access Pass gives you 1 full year of complete access to all of our online content, including all of our eBooks, videos, and online worksheets. The All-Access Pass includes:
- All XYZ eBooks
- All electronic supplements, including Worksheets
- XYZ Homework access (if required by your instructor)
- QR Code Access
It comes with any new book purchased directly from XYZ Textbooks, plus a standalone version. You have three options:
- Purchase any XYZ ebook. You automatically get an All-Access Pass, with access to 20+ ebooks and thousands of instructional videos at MathTV.com.
- Purchase any XYZ printed book. When you purchase a printed textbook directly from XYZ Textbooks, you automatically get an All-Access Pass tucked into the front cover, so there is no need to purchase both.
- Purchase an All-Access Pass separately.
Please submit the Instructor Registration Form.
Once we have verified that you are an instructor, we will create an instructor account for you. Instructor accounts have full access to all of our online content and our instructor resources page. We are excited that you are interested in using XYZ Textbooks in your course!
MathTV is an incredible resource for instructors and students. Students benefit from seeing multiple approaches, and gain confidence in learning from their peers.
The MathTV library contains over 10,000 videos, from basic math through calculus. Almost every set of videos has one conducted in Spanish, by a native speaker. Video instruction is asynchronous, and allows students to repeat, rewind, and review.
XYZ Homework is an online homework system that works in conjunction with XYZ Textbooks. An All-Access Pass includes XYZ Homework at no additional cost.
Click on the Forgot Password link and enter your email address. A new password will be sent to the email we have on file. Check your spam folder if you don't see it in your inbox. If you do not receive an instant reply, you may have entered an invalid or incorrect email address when you initially created an account. If you need more help, please contact us directly.
Are you using your correct email address? Be sure to remember if you created your account with your personal or school email. If you believe you entered your email incorrectly when first registering, please contact us directly.
Purchasing an All-Access Pass automatically registers you! To log in, please use the same email address and password you used to create your XYZ account. Your All-Access Pass is activated and ready for use! If you need more help, please contact us directly.
Did you buy a new shrinkwrapped copy from your campus bookstore? Great! Your access code will be printed on a media card insert attached to the first page. Did you buy it new from someone else online? Be careful. We assign a unique access code to each book. If the book is secondhand, there is a good chance the code has been used. If necessary, you can purchase a standalone All-Access Pass.
If your copy of the textbook has already been opened or used, your access code may not be active. You will need an All-Access Pass to view the eBook, worksheets, answer sets, exclusive MathTV video tutorials, and XYZ Homework (if your instructor is using it). If necessary, you can purchase an All-Access Pass.
We strongly encourage you to buy your book new (either directly from XYZ Textbooks or shrink-wrapped in your campus bookstore) because the All-Access Pass will be included in the textbook price. This will save you money!
You may be re-registering by accident. If you have entered the code once before, you do not need to re-enter it. Try logging in with the email and password you used to create your account. If you need more help, please contact us directly.
If you purchased a used book—or a new book from your campus book store that's not shrinkwrapped—your code may have already been used by another student. If so, you will need to purchase an All-Access Pass.
No. At this time our XYZ eBooks are not downloadable--You must be online to view your eBook.
If having a download of the eBook is important to you, you may contact VitalSource. They have some of our books available for download. The Vitalsource eBooks do not come with videos or XYZHomework.
Click on the "CONTENTS" button in the upper left hand corner of your window. A panel will slide out displaying the contents of the eBook. Click the links in the CONTENTS panel to navigate the eBook. You need to be logged in and have an All-Access Pass to view all of the eBook's contents.
